Cancellation Policy

No-Show & Late Cancellation Policy
We understand that sometimes a missed appointment can’t be avoided and there’s a legitimate reason…
However...
All bookings can be cancelled promptly on the BOOKSY app at least two hours before your allotted time slot. When this is done we receive an instant notification and your slot becomes available online for other customers to book. If this is not done, we are left with an empty barber chair honouring your appointment which is unfair for a small business and to other customers even more so after lock-down.
We will now be monitoring no-shows and late cancellations.
You will have to pay for your last missed appointment in full.
You will receive an email or text when we have no choice but to manually cancel your appointment from BOOKSY.
Your BOOKSY account will be blocked and we will be sending an invoice via text message from IZETTLE that provides you with a link to pay for your missed appointment in full.
You will not be allowed to book another appointment until your payment from your missed appointment has been settled. Once this is done we will reactivate your account.
Love, M & R x